FAQ

What is the process for approving custom digitized designs?

After submitting your order, you will receive an email mock-up for the customized items on your order.

Email and text are the preferred lines of communication for revisions and is required for the final mockup approval. Without an email or text approval of the mockup, no production will be completed.

By submitting your final mockup approval, “You agree to the following terms”.

I verify that all lettering and/or word spellings, graphics, colors and content included in the approved mockup are correct.

Kathy's Kreations is not liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Grammar, Punctuation and Final Appearance of Colors.

Note: (Mockups are not to scale and are used for demonstration purposes only, as all sizing and placement is per our standards. The colors displayed on your screen and shown on your mockup are not guaranteed to be a true match to the colors that will be on the finished product.)

Which payment methods do you accept?

Visa, Mastercard. Ameican Express, Discover Apple Pay, Pay Pal and, my favorite, cash. There is a $2.95 convenience fee for using any form of payment other than cash.

What is your return policy?

It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your order is specifically made for you, and therefore Kathy's Kreations cannot accept returns or refunds of personalized products if the dissatisfaction is not due to an error by Kathy's Kreations. For instance, Kathy's Kreations cannot refund personalized product if the quality issue is due to:

• Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user.

• Design or creative choices. Please be sure you are satisfied with the color combinations, photographs and overall layout of your products before submitting your order.

If there is a material defect in the order, please contact us within 24 hours for review.  The item must be unused and unwashed.  

Copyright and Trademark Designs

It is Kathy's Kreations policy to respect third parties' rights under the intellectual property laws of the United States, including federal statutes protecting copyright and trademarks.  It is against Kathy's Kreations policy to use Kathy's Kreations equipment or services to access, use, copy or otherwise reproduce or make available to others any copyright protected materials except as permitted under the Copyright Act or by written agreement.

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To obtain permission, if the copyright owner is easily identifiable and can be located, contact them directly.  Usually you’ll be able to identify the owner somewhere on the work by looking for the copyright symbol ©, which should have the copyright owner’s name next to it. You’ll often find this at the beginning of a book, at the side of a photograph or at the bottom of a webpage. Once you’ve located the owner, simply email or write to him/her, explaining how and why you want to use the work and requesting permission. The permission should be in writing. An email will suffice. It is not advisable to rely on verbal permission. You should also keep a file record of who gave the permission, what was permitted, the date, and how to contact the person who gave the permission.

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If you have permission to use a copyright or trademark you may send it to us at kathyspersonalkreations.com.

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Let us know what you need and we’ll do our best to assist you.